01474 363 535 sales@idhalarms.co.uk

Privacy Policy

Effective Date: 30 April 2025

This Privacy Policy outlines how IDH Alarms Co Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website: https://idhalarms.co.uk. We are committed to ensuring that your privacy is protected and we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related legislation.

1. Who We Are

IDH Alarms Co Ltd is a company registered in England under company number 01569642. Our registered office is at:

IDH Alarms Co Ltd
17 Edwin Street
Gravesend
Kent DA12 1EH
United Kingdom

Website: idhalarms.co.uk
Email: sales@idhalarms.co.uk
Telephone: 01474 363 535

2. What Personal Data We Collect and Why

  • Contact Forms: We collect your name, email address, phone number, and any message you submit so we can respond to your enquiry.
  • Comments: When visitors leave comments, we collect the data shown in the comments form, along with the IP address and browser user agent string to help spam detection.
  • Gravatar: An anonymised string from your email may be sent to Gravatar to display your profile image. See Gravatar Privacy Policy.
  • Media: If you upload images, avoid including location data (EXIF GPS), as visitors may download and extract it.
  • Cookies: See our Cookie Policy for full details of cookies used.
  • Analytics: We use anonymised analytics tools to understand how users interact with our website and improve usability.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

  • Consent (where you have provided it, e.g., for marketing)
  • Performance of a contract (e.g., responding to an enquiry)
  • Legal obligation (e.g., record-keeping for tax purposes)
  • Legitimate interests (e.g., improving our services and website security)

4. Who We Share Your Data With

We do not sell your data. We may share data with trusted third parties such as:

  • Service providers (e.g., email, hosting, analytics) who process data on our behalf under strict contractual obligations
  • Legal or regulatory authorities when required by law

5. How Long We Retain Your Data

  • Contact form entries: up to 12 months
  • Comments: indefinitely, unless removed by the user or moderator
  • Registered user data: as long as the account exists

We retain personal data only for as long as necessary for the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (subject to legal limitations)
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Request transfer of your data to another provider
  • Lodge a complaint with the ICO: https://ico.org.uk

7. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Some data may be processed or stored using secure third-party platforms or cloud providers, which may be located outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place.

8. How We Protect Your Data

  • We use SSL encryption across our website
  • Only authorised personnel have access to your data
  • All third-party processors are vetted for compliance with data protection laws

9. Data Breach Procedures

In the event of a data breach, we will promptly assess the risk and notify the Information Commissioner’s Office and affected individuals, where required by law.

10. Automated Decision-Making and Profiling

We do not carry out automated decision-making or profiling using your data.

11. Third-Party Content and Embedded Media

Articles may include embedded content (e.g., videos, maps). Embedded content behaves in the same way as if the user has visited the third-party website directly, which may collect data or use cookies. We do not control their practices and recommend reviewing their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website, and we encourage you to review it periodically.

13. Contact Information

For privacy-related queries or to exercise your rights, please contact:

Data Controller
IDH Alarms Co Ltd
Email: sales@idhalarms.co.uk
Phone: 01474 363 535

This Privacy Policy was last updated on 30 April 2025.